Email forwarding can be useful, but poses a security risk due to the potential disclosure of information. Therefore the Anti-spam outbound policy blocks the auto-forwarding at the tenant level by default. Although this minimises the security risks, it hampers productivity since there are valid reasons to allow auto-forwarding to an external domain.
There are valid use cases for external email forwarding such as:
- To support the adoption of Microsoft Teams and the concept of working in Teams rather than sending email. However, users cannot auto-forward emails to a Teams channel, because the Teams channel email addresses are external email addresses, for example (email@example.com or firstname.lastname@example.org).
- Auto-forwarding emails to a third-party system, such as CRM or ticketing system for processing.
Read on to learn how to allow auto-forwarding to Teams channels and other authorised external domains to increase productivity and reduce security risks.…